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Return or Replacement Policies
for:
Undamaged Items
Chainsaw Carved Bears
Defective Item
No reason is necessary. If you do not need or want it, return it.
Simply return item (s) in original condition to any one of our four stores and we will refund your money. Note: If item (s) was shipped by us to you we will refund the amount paid less a 20% restocking Fee. Store Locations
Your receipt is not necessary. If an item is returned without the receipt we will refund the lowest price of the past 6 months.
If you cannot make it to one of the stores, you will need to pay to ship it back. Item needs to be packed in such a manner that shipping will not damage item. High Country Furniture and Gallery will not be responsible for items damaged in return shipments. Please enclose a copy of the receipt, if you have one, and all of your information. (i.e. name, phone, etc.) Note: If item (s) was shipped by us to you we will refund the amount paid less a 20% restocking Fee.
All of our bears will crack. It is natural. Please see the Care Instructions.
If you do not like the cracks in your bear simply return the bear to any one of our four stores and we will replace or refund your money. Note: If item (s) was shipped by us to you we will refund the amount paid less a 20% restocking Fee. Store Locations
Your receipt is not necessary. If an Item is returned without the receipt we will replace it no questions asked. If you would like a refund we will refund the lowest price of the past 6 months.
If you cannot make it to one of the stores:
Call us: (800) 289-3140 We will try over the phone to determine if the cracks are normal.
If the cracks are abnormal we will pay to pick up the old bear and to ship the new bear.
If the cracks are normal & you would like a refund or replacement you will need to pay to ship it back. The whole bear needs to be packed in such a manner that shipping will not damage the bear. High Country Furniture and Gallery will not be responsible for bears damaged in return shipments. Please enclose a copy of the receipt, if you have one, and all of your information. (i.e. name, phone, etc.) If you would like a replacement we will pay to ship the new bear. Note: If item (s) was shipped by us to you we will refund the amount paid less a 20% restocking Fee.
We believe in what we sell. If an item becomes defective, other than wear and tear, we will repair it to your liking or replace it.
Simply return it to any one of our four stores. Store Locations
Your receipt is not necessary.
If you can not make it to one of the stores please call me at the Breckenridge store to discuss the options. (800) 289-3140 - John Fullenkamp
Some of the possible options:
1st. We have a very small amount of returns due to defect. I want to make you happy.
2nd. Large items: If we can determine, over the phone, what is broken and it is small enough to UPS we will ship that part along with installation instructions.
3rd. Small items: If repair is difficult we will issue a Call Tag and have the item picked up at our cost. We will then repair or replace it and ship it back at our cost.Privacy is taken very seriously at HighCountryFurniture.com. Our privacy policy is simple. We will not provide, rent, or make available in any way, our customer information to any parties outside of HighCountryFurniture.com. Period. No personally identifiable information is collected on visitors to our site.
Customer order information, i.e. Bill To and Ship To addresses, credit card information and phone numbers, are used to process the order only.
Customer e-mail addresses are used to send shipment updates and are added to our HighCountryFurniture.com Sale Newsletter list. Unsubscribe instructions are listed on the bottom of every mailing. Please contact John at john@highcountryfurniture.com to be removed from this list.
Please contact us at 800-289-3140 or info@highcountryfurniture.com with any questions or concerns. We can also be reached via mail at Po Box 4975, Breckenridge CO 80424
Updated 2/12/06
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